FAQ
What’s included in The Skin-troduction service?
This is where your skincare journey with us begins. You’ll have a sit-down consultation so we can get to know you, your skin, and your current routine - followed by a hands-on treatment including a double cleanse, gentle exfoliation (if appropriate), a targeted mask, serum, moisturiser, and SPF to finish. It’s part treatment, part strategy session, and 100% personalised.
What products are used during the treatment?
We use gentle, non-barrier-disrupting products chosen specifically for your skin on the day. Everything is tailored - no one-size-fits-all approach here. You’ll experience products from the brands we trust and love: Medik8, Oskia, and Josh Rosebrook - all known for their skin-loving formulations, beautiful textures, and proven results. Nothing goes on your skin unless it serves a purpose.
Who is The Skin-troduction best suited for?
Everyone. Whether you’re new to skin treatments, returning after a break, or already committed to a routine but new to our facials - this is the perfect starting point. We treat it as a welcome mat for all skin journeys at Iris.
Is this facial suitable for sensitive skin?
Yes. We’re extra mindful when it comes to reactive or sensitised skin and adjust every step to suit. You’ll leave feeling cared for, not stressed out.
How does The Skin-troduction differ from other facials?
It’s a blend of education and experience. Unlike more advanced or targeted facials, The Skin-troduction is about listening to your skin and getting to know it first. It sets the groundwork for future treatments by introducing products gently and giving us a read on how your skin responds.
How long does the treatment take?
You'll be with us for 75 minutes - giving us enough time to talk through your skin story and still deliver a 60 minute treatment that leaves your skin glowing.
How often should I book this treatment?
That depends entirely on your skin’s needs, goals, and how much support you want. Your facialist will guide you on the best timing based on your results and the plan we create together - because one-size-fits-all never fits anyone.
Will I see immediate results after the session?
Yes - most clients leave with skin that looks fresher, calmer, and more radiant. But it’s also just the beginning of your long-game skin strategy.
Are there any aftercare steps?
Yes - your facialist will outline any aftercare specific to your treatment. This may include what to avoid that evening, what to apply (or skip), and when to schedule your next visit or tweak your home routine.
Can I add LED Light Therapy, Sonophoresis or Nanoinfusion to The Skin-troduction?
Possibly - your facialist will assess your skin and let you know what other tech (if any) is suitable to pair on the day or down the track. We never layer services for the sake of it - only if they benefit your skin’s needs.