FAQ

Orders + Payments

You can browse and shop all of our products right here on our website. Just add your chosen items to cart and follow the prompts at checkout. If you’re unsure about a product or need help choosing, feel free to get in touch - we’re happy to help. You can reach us at hello@iris-beauty.co.nz or call +6442101619

If your order hasn’t been packed or shipped yet, we’ll do our best to make changes. Get in touch with us as soon as possible at hello@iris-beauty.co.nz or call +6442101619 and we’ll see what we can do.

We accept all major debit and credit cards, as well as Apple Pay, Google Pay and Afterpay. You can also use an Iris Store + Studio gift voucher at checkout.

Yes, we offer Afterpay in-store and online so you can split your purchase into instalments. Just select your preferred option during checkout.

Yes - both physical and digital Iris Store + Studio vouchers can be used to shop online for products. Just enter the voucher code at checkout. If you have any trouble, feel free to email us at hello@iris-beauty.co.nz.

Yes. Our website uses secure, encrypted checkout and trusted payment gateways to protect your information. We don't store your card details, and your privacy is always a priority.

Shipping + Delivery

Standard delivery usually takes 1–2 working days, depending on your location. Rural addresses may take a little longer.

Orders placed before 12pm (Tuesday–Friday) are usually shipped the same day. Orders placed after 12pm on Friday will ship the following Tuesday, as our couriers don't pick up shipments over the weekend and we're having a break on Monday.

Not at the moment - but if you’re in a pinch, get in touch at hello@iris-beauty.co.nz or call +6442101619 and we’ll do our best to help you out.

Yes! Choose Pick Up In-Store at checkout and we’ll email you when your order is ready. You can collect from our Wellington studio during opening hours.

Yes - we currently ship to Australia. Shipping is $35 NZD, or free on orders over $249 NZD.

If you're outside of Australia and hoping to place an order, get in touch at hello@iris-beauty.co.nz and we’ll see what we can do. We're always happy to help where possible.

Tracked NZ delivery is $8, or free on orders over $150. In-store pick-up is always free.

You’ll get a confirmation email with tracking details once your order is on its way. If it doesn’t land in your inbox, check your spam folder - or reach out to us at hello@iris-beauty.co.nz and we’ll resend it.

Returns + Exchanges

We accept returns on unused, unopened items in their original condition within 14 days of purchase. To be eligible, your item must be in the same condition you received it, unused, and in original packaging.

Unfortunately, no. Due to hygiene standards, we can’t accept returns on opened, used, or tested products unless the item is faulty or you have had a reaction.

To start a return, email us at hello@iris-beauty.co.nz with your order number and details. If your return is approved, we’ll let you know how and where to send your item. Please note, return shipping costs are your responsibility unless the product is faulty.

Yes - just bring your item (unopened and in original condition) along with your order confirmation into the store within 14 days of purchase.

We're so sorry! If your order arrives damaged or incorrect, please contact us at hello@iris-beauty.co.nz within 7 days of receiving it. We’ll sort it out quickly - whether that means a refund, replacement, or store credit.

If you experience a reaction, please stop using the product immediately and get in touch with us at hello@iris-beauty.co.nz. Everyone’s skin is different, and while we do our best to recommend suitable products, reactions can occasionally happen. We’ll talk through what’s occurred and may ask for photos or details to help us understand. We'll then work with you and the brand to find a fair and supportive solution - your comfort and trust matter to us.

Brands + Product Philosophy

We curate every brand based on performance, integrity, and real-world experience. The products we stock are created by experts - makeup artists, skin professionals, and formulators we trust - not just marketing teams. If a brand feels more hype than help, or we don’t see a product earning its place in your routine (and your budget), we won’t stock it. We want every product on our shelves to be worth your time, your skin, and your spend.

The term “cruelty-free” can be a bit murky - but here’s what we can confidently say: none of the brands we stock test their finished products on animals, and they do not sell in markets that require animal testing.

It’s worth noting that cosmetic ingredient safety is a highly regulated area. In some cases, individual ingredients may have been tested historically to meet broader chemical safety standards - not specifically for cosmetics, and not by the brands themselves. While this can’t always be avoided, what matters to us is that the brands we carry are committed to ethical formulation practices, modern safety testing methods, and not contributing to ongoing animal testing.

If a brand doesn’t align with those values - we don’t stock it. Simple as that.

We don’t use buzzwords like "clean" as a marketing crutch. Instead, we focus on effective, evidence-based, and sensory-rich products - whether they’re plant-based, lab-formulated, or both. It’s about what works for your skin, not hype.

We do - when they align with our values and meet our performance standards. Currently, the only NZ brand we stock is CZE Hair. While we love supporting local where it truly delivers, our focus is on giving customers access to exceptional international beauty brands that are hard to find in New Zealand. Many local brands are doing great things, but we’ve found that the market is oversaturated with similar offerings - and there’s still limited availability of NZ-made makeup or fragrance that fits our criteria for innovation, efficacy, and experience. As always, we’re open to adding more if and when the right ones come along.

Many of our products are, but not all. Check the product page or ask us - we’re happy to help you find the right fit for your needs.

In-Store Services

You can book online via our website, call us on +6442101619, or email hello@iris-beauty.co.nz. If you’re unsure what to book, we’re more than happy to guide you - no pressure, just honest advice.

Not at this time - we trust our community to show up. But please know that as a small business, last-minute cancellations or no-shows really do impact us. If you need to reschedule, we just ask for as much notice as possible so we can offer the spot to someone else. It helps keep things running smoothly for everyone.

We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule. Cancellations with less than 24 hours’ notice or no-shows may result in a fee or forfeited deposit. We totally understand that life happens - just let us know as early as you can.

Yes! Our gift vouchers can be used toward all in-store services and product purchases in-store or online. Just bring your physical or digital voucher code with you on the day of your appointment.

Absolutely. We specialise in skin that needs a little extra care. All of our facials are tailored on the day to suit your skin’s condition - including reactive, sensitive, or rosacea-prone skin.

You don’t need to figure it out alone - we’ll help! If you’re new to facials, The Skin-troduction is the place to start. You can reach out to us directly via phone at +6442101619 or email at hello@iris-beauty.co.nz, and we’ll guide you to the treatment that best fits your skin goals.

Yes - we offer both Skincare Consultations and a more in-depth Skin Diagnosis to help you build a routine that suits your skin and lifestyle. You’ll leave with personalised recommendations and zero overwhelm.

Yes, we offer in-studio bridal makeup (please note we don’t travel off-site), and we’re happy to host group bookings. You’re welcome to bring your hair stylist, friends, and even a bottle of bubbles - we’ve got the space to make it a special experience. Email hello@iris-beauty.co.nz to start planning.

We recommend booking in advance to avoid missing out - especially for popular times like Friday and Saturday. That said, if you’re nearby and want to pop in, we’ll always try to fit you in if we can.

Gift Vouchers

Yes - you can purchase both digital and physical gift vouchers either online or in-store. Whether you want something instantly email-able or something lovely to wrap, we’ve got you covered.

Absolutely. Vouchers can be used toward any in-store or online product, as well as in-store services like facials, brows, lashes, and makeup.

No - our vouchers never expire. Take your time finding the right treatment or product; it’ll still be waiting for you.

Yes - when purchasing a digital voucher online, you can choose to have it emailed straight to the recipient or to yourself if you’d prefer to forward or print it later.

No worries - just get in touch at hello@iris-beauty.co.nz or call us on +64 4 210 1619 and we’ll help track it down or resend it. Be sure to have the name or email used at purchase and a date range of the purchase handy to speed things along.

Skin + Ingredient Questions

At Iris, we use both terms, but here's the distinction: Facials are relaxing, hands-on treatments that focus on skin health while still feeling luxurious. Skin treatments often include targeted technologies like nano-infusion or LED to achieve specific results (think refining texture, reducing pigmentation, or supporting collagen). We often blend both approaches - results + rest - because we believe you shouldn’t have to choose.

It’s a really good idea to at least pop in for a chat if you're new to either of them. Active ingredients like Vitamin A (retinoids) and exfoliating acids can work wonders, but using them incorrectly can do more harm than good. We offer Skincare Consultations and Skin Diagnosis appointments to help guide you safely and effectively — so your products work with your skin, not against it.

Yes - and no. Regular professional treatments support your skin’s long-term health, but what you do consistently every morning and night makes the biggest difference. Think of facials as your boost, and your home routine as your foundation. We’re here to help you get both working beautifully together.

Great question — here’s the quick breakdown:

Nano-infusion: A pain-free treatment that uses a pen with tiny surgical steel pyramids to create micro-channels in the skin, helping serums absorb more deeply and effectively.
Sonophoresis: A tool that uses ultrasonic vibrations to push active ingredients into the skin. It feels like a gentle buzz - no downtime, just deeper hydration and glow.
LED Light Therapy: Uses red or blue light to calm inflammation, support healing, stimulate collagen, or fight acne-causing bacteria. It’s non-invasive, deeply restorative, and great for all skin types.

Yes. Hormonal shifts can bring everything from dryness and sensitivity to breakouts and redness - and we’re here for all of it. We've chosen our brands with perimenopausal skin in mind (ours!), and we can help you build a routine that works with your hormones, not against them.

Before your facial, avoid strong actives (like retinoids or exfoliating acids) for at least 2–3 days. After your treatment, skip anything harsh for 48 hours - no scrubs, AHAs, or self-tanner. Let your skin settle and soak in the benefits. Your facialist will give you personalised aftercare advice based on your treatment.