Cancellation policy

Some items in our store may be offered to you as a pre-order or special customer order. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Special Customer Order
When you order a product as a Special Customer Order we will take full payment before we order the item in for you as these are products we do not normally stock at Iris Store + Studio. Once the order is placed with our supplier we are not able to cancel your order. Your order would only be eligible for a return or refund if the item is faulty.