FAQ
What is the Skin Diagnosis session?
Our Skin Diagnosis is a 45-minute, in-depth consultation focused solely on understanding your skin - no facial, no fluff, just real insight. We’ll sit down with you to assess your skin condition, lifestyle, current skincare routine, and any challenges you're facing. It’s the first step toward a tailored, effective skincare plan that actually works for you.
What’s included in the appointment?
You’ll receive:
- A thorough discussion about your skin history, routine, and goals
- A visual and tactile skin assessment by our experienced facialist
- Honest, personalised recommendations (no pressure to buy anything)
- A custom treatment and product plan to support your skin long-term
Do I need to bring anything?
If you use skincare products at home, it’s helpful to bring them in or have a list (photos work too). This helps us understand what’s working, what might not be, and how we can build on what you already have.
Is this suitable for all skin types and concerns?
Yes - whether you’re managing sensitivity, breakouts, pigmentation, dryness, or “I have no idea what’s going on,” this session is completely tailored to your skin type and condition.
Is this a treatment or facial?
No - it’s a diagnosis-only session. We won’t be performing a facial, but you’ll leave with a clear picture of your skin and a plan for what to do next.
What happens after the Skin Diagnosis?
We’ll recommend a treatment and/or homecare routine based on your skin’s current needs and your goals. If you decide to book a facial, we’ll help guide you to the right one and space it accordingly.
Can I use the session as a second opinion?
Absolutely. If you’ve been overwhelmed with conflicting advice or feel like your current routine isn’t working, we’re here to offer honest, experienced, and brand-agnostic guidance - no hard sell.